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The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence’s team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back.


And who is the culprit? It is Average who has kidnapped Excellence and replaced Excellence’s team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser. But a mysterious ransom note sparks a struggle between Average and Excellence.


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