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Other books you might enjoy:

Developing Your PeopleSmart Skills: Changing Tactics

Developing Your PeopleSmart Skills: Being a Team Player

Developing Your PeopleSmart Skills: Resolving Conflict

Amazon Reviews

11 of 11 people found the following review to be helpful:

Something for Absolutely Everyone,  September 1, 2000

By Leslie Brunker

I am a teacher on Communication Skills, and Peoplesmart is the best resource out there. It is well-organized and easy to use. It is not a passive book, but gets the reader actively involved in learning and practicing effective people skills. It's a fabulous resource for the workplace, but also has applications for home and personal relationships. I have never met anyone who couldn't use tips for resolving conflicts, expressing oneself, and influencing others. This book is great on its own, or can be combined with the workshops offered to really bring home these tremendous people skills, communications, and interaction effectivenenss. Everyone should have this resource, not on their shelf, but in their hands!





9 of 9 people found the following review to be helpful:

Highly practical and to the point,  October 6, 2000

By Kimberly Merriman

PeopleSmart is a plain English, how-to book on improving your interpersonal skills. It helped me discover exactly where my people skills are lacking and then taught me how to improve these areas. I was able to use what I learned in both my work and personal relationships. As a matter of fact, after reading just a few chapters and having my eyes opened, I successfully resolved a conflict with a colleague that had actually been keeping me awake at night. I'm an academic that's skeptical of quick fix advice not supported by research, but bored by esoteric ramblings. PeopleSmart struck the right balance. Enjoy the experience.





12 of 14 people found the following review to be helpful:

a how-to book with step by instructions and exercises,  September 23, 2002

By P. Wood

I did not finish the book - it is more like a 'workbook' than a book. I was hoping to get some insight into how to deal with people in the workplace - this book is full of material that I consider to be common sense. Little emperical or formal evidence is offered.
I suggest 'The Secret Handshake' by Kathleen Kelley Reardon for readers interested in improving their polical skills in a business setting.
That's my take - loopster - Chicago, IL





6 of 6 people found the following review to be helpful:

Peoplesmart: Developing Your Interpersonal Intelligence,  July 12, 2000

By Kat Koppett

This is an amazing book. Everything you ever wanted to know about how to communicate and collaborate more effectively. "Peoplesmart" contains more comprehensive information than any book I've seen on the subject, and presents it in clear language with practical exercises and tips. In addition, "Peoplesmart" does an excellent job of acknowledging that communication is hard. We all have our issues. This book does not assume that we are all the same, or that we will change just by reading a text. How nice it is to feel so respected as a reader and human being.





7 of 8 people found the following review to be helpful:

Working Through Communication Challenges, Now Alittle Easier,  October 5, 2000

By Anne M. O'Brien

Peoplesmart: Developing Your Interpersonal Intelligence by Mel Silberman is a wonderful resource that has helped me to focus on communication difficulties and generate creative solutions. Mel Silberman's insightful and witty style makes this book an easy-read and a resource that I will turn to again and again.







  • Offers user-friendly tips, helpful self-assessment tools, motivational checklists, and practical exercises to help readers build their interpersonal intelligence skills
  • Provides an effective, step-by-step plan to make every relationship-with supervisors, coworkers, teammates, spouses, partners, children, relatives, and friends-more successful and fulfilling
  • Presents eight essential interpersonal intelligence skills and a powerful five-step process for developing each one

WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.

In this step-by-step guide, the authors show how to develop the eight key skills and abilities of interpersonal intelligence: understanding people, explaining oneself clearly and honestly, asserting needs, seeking and giving feedback, influencing others, resolving conflict, being a team player, and shifting gears when relationships are stuck. They present a realistic and doable five-step plan for self-improvement. They explain how to see the current depth of each skill in ourselves, help us learn more about it, give clear guidance for how to develop it, and inspire us to live it every day. Through this five-step, interpersonal fitness plan, readers can learn how to

  • Listen carefully, observe body language, and interpret behaviors
  • Communicate clearly and concisely
  • Speak up about their needs
  • Motivate others to action
  • Encourage others to give helpful feedback
  • Give feedback that is descriptive, helpful, and non-blaming
  • Negotiate differences and work out a creative resolution to disputes
  • Coordinate the efforts of team members and build consensus
  • Change old, ineffective patterns, and more

PeopleSmart empowers each of us to become the kind of person who can establish solid relationships, easily connect with others, and effectively link their needs with what we have to offer. Its creative exercises, examples, and tools provide a fun and dynamic workout to help each of us strengthen our interpersonal intelligence skills and improve all our relationships.