The new economy moves with lightning speed. Those who would lead no longer have the luxury of analyzing, planning, then implementing. They must plan and implement simultaneously. Learning and performance must be integrated into a continuous cycle: knowledge must be captured from performance as it is happening and used to improve the next round of performance.
In their new book, Lloyd Baird and John Henderson show how to produce knowledge as part of the work process and quickly apply that learning back to performance to create a "knowledge engine" that drives ongoing performance improvement and adds value in every area of the organization. Built on five years of research and application in leading corporations, The Knowledge Engine details a five-step knowledge-performance cycle, explaining how to:
The book includes a wealth of practical tools that organizations can use to put each step of the knowledge-performance cycle into actual practice-such as an "After Action Review, " that helps explore lessons learned from performance and a "Peer Review, " that gets what others know into the performance process quickly.
The Knowledge Engine not only explains the principles of creating and leveraging knowledge as an asset that will provide competitive advantage-it gives concrete examples of how to do it right now. The authors provide extensive illustrations of how leading organizations-including BP Amoco, Xerox, the U.S. Army, Merck, and Lucent-are getting improved performance and bottom line results by creating their own "knowledge engines, " and offer a framework to help any organization implement systems and procedures for leveraging its knowledge assets.