Corporations spend millions of dollars on performance improvement, employee training and development, work system redesign, and other improvement efforts. Much of this money is wasted because the groundwork has not been done to link these programs to an organization's business needs, goals, and processes. In Analysis for Improving Performance, Richard A. Swanson offers a systematic approach for doing the rigorous preparatory analysis that is vital to shaping and developing successful performance improvement efforts. Swanson's methods allow program developers and managers to define clear objectives, assess a business's unique systems and missions, analyze necessary worker knowledge and expertise, define the desired performance and evaluation standard, and produce a viable and comprehensive performance improvement design.
This second edition has been extensively revised throughout and presents expanded concepts and updated cases, as well as a new chapter on documenting and improving work processes. Augmented by exercises and illustrative examples and graphics, Analysis for Improving Performance is a complete guide to ensuring that the time, money, and effort invested in organizational development are well spent.