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Amazon Reviews

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2 of 2 people found the following review to be helpful:

A Terrific Read,  August 18, 2009

By Dr. Reed K. Holden

When I first heard about this book, I thought it might be hard to write an interesting book on apology. Boy John, I'm sorry, I was wrong. We all screw up and too often, we ignore or gloss over an apology. Ineffective apology can undermine our power as a manager and it can weaken our friendships. Lack of apology does worse. John Kador does a terrific job providing a sound foundation of both when we should apologize and how we should do it effectively. He includes plenty of personal and public examples so we can see how people have apologized poorly and how they have done it well. The book comes complete with checklists and simple rules for us all. This is a terrific book--one that all of us should read.

2 of 2 people found the following review to be helpful:

Very timely!,  May 8, 2009

By Barry Glicklich

This book is very timely, and should be required reading for corporate executives,
and is helpful reading for use in all sorts of human relationships.

Since mistakes cannot be completely avoided, this book offers great
insights in how to deal with those mistakes, and how to avoid exacerbating
them with denial, blame-shifting, or excuses.

It's unfortunate that there is such a great need for this book at this time,
but it's fortunate that this book is available, and hopefully will be widely
read and applied.

2 of 2 people found the following review to be helpful:

Perfect Book for Today's Business Environment,  May 8, 2009

By John G. Sifonis

John Kador's Apology book is yet another insightful book in his numerous publications. It is a great read with numerous "real world" examples and anecdotes. Apologies are never easy nor forthcoming for many people. His bok drives home an underlying message that many of us have forgotten; apologies don't mean you are weak; it just means you are human and have the integrity to admit mistakes. The messages in his book are appropriate to every person whether or not they run a business or just dealing with friends, colleagues, spouses and partners. I would recommend this book as a definite must read. John Sifonis

4 of 5 people found the following review to be helpful:

What we should have learned in childhood,  July 19, 2009

By Diane Asyre

When it comes to giving an apology, practice does not make perfect. What you need to do can be found in "The Effective Apology." Execs who trip on the honesty trail would do well to reflect on what their mothers may have taught them: for an apology to be real you must feel sorry, say you're sorry and show you're sorry. Anyone who needs to have their memory refreshed couldn't find a better source than John Kador's "The Effective Apology."

1 of 1 people found the following review to be helpful:

Helpful guide to apologizing correctly,  February 8, 2010

By Rolf Dobelli

Mistakes and misconduct are no longer private matters. With video-sharing Web sites and the proliferation of cellphone cameras, technology can expose every blunder and make it fodder for public opinion. Now, more than ever, it's crucial to admit when you've make a mistake, earnestly say you're sorry and back up your regret with action. John Kador explains how. He outlines the five elements of an effective apology -"recognition, responsibility, remorse, restitution and repetition" - and describes how to use them. He reinforces his suggestions with real examples of people who've succeeded or failed in an attempt to apologize. getAbstract recommends this book to managers in every field, and to anyone who wants to build strong relationships. And if it does not meet your needs, well, someone owes you an apology.