Trust and Betrayal in the Workplace 2nd Edition

Building Effective Relationships in Your Organization

| 264 pages

Trust and Betrayal in the Workplace
  • Rewritten and updated: This award-winning book, which sold over 40,000 copies in previous editions, has been completely rewritten as a resource for people at all levels of responsibility in any type of organization and contains new case studies, tips, tools, and exercises.
  • Proven effective: The authors have worked with hundreds of organizations around the world in private industry, government, higher education, and the nonprofit sector, including American Express, AstraZeneca, Johnson & Johnson, and Walt Disney World, as well as the US Army, Harvard University, and Yale University.

Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren't aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level-not just those at the top-can take action and change his or her behavior to create, build, and sustain trust in the workplace.

Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it's been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it's present, the pain that arises when it's been broken, and the transformation that occurs when it's been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they're able to accomplish through building trust-based workplace relationships.

• Presents a powerful research-based and field-tested model for building trust within any organization
• Includes case studies, tips, tools, and quizzes to help readers easily understand and implement the model
• Completely revised and updated throughout with a new chapter
• Download The Reina Transactional Trust Model (free!)

Read more and meet author below


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Overview

  • Rewritten and updated: This award-winning book, which sold over 40,000 copies in previous editions, has been completely rewritten as a resource for people at all levels of responsibility in any type of organization and contains new case studies, tips, tools, and exercises.
  • Proven effective: The authors have worked with hundreds of organizations around the world in private industry, government, higher education, and the nonprofit sector, including American Express, AstraZeneca, Johnson & Johnson, and Walt Disney World, as well as the US Army, Harvard University, and Yale University.

Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren't aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level-not just those at the top-can take action and change his or her behavior to create, build, and sustain trust in the workplace.

Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it's been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it's present, the pain that arises when it's been broken, and the transformation that occurs when it's been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they're able to accomplish through building trust-based workplace relationships.

• Presents a powerful research-based and field-tested model for building trust within any organization
• Includes case studies, tips, tools, and quizzes to help readers easily understand and implement the model
• Completely revised and updated throughout with a new chapter
• Download The Reina Transactional Trust Model (free!)

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Meet the Authors


Visit Author Page - Dennis Reina



Dennis S. Reina, Ph.D. and Michelle L. Reina, Ph.D. are pioneering, preeminent experts on workplace trust and co-authors of Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy (Berrett-Koehler, 2010) and the award-winning Trust and Betrayal in the Workplace, 2nd ed. (Berrett-Koehler,1999, 2006). Sought-after thought leaders, organizational consultants, and keynote speakers, they are co-founders of The Reina Trust Building Institute, a global enterprise specializing in measuring, developing, and restoring workplace trust, and advising organizations from Ben & Jerry’s to the United States Treasury. They are partners in business and in life, and reside in Stowe, Vermont.


Visit Author Page - Michelle Reina


Dennis S. Reina, Ph.D. and Michelle L. Reina, Ph.D. are pioneering, preeminent experts on workplace trust and co-authors of Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy (Berrett-Koehler, 2010) and the award-winning Trust and Betrayal in the Workplace, 2nd ed. (Berrett-Koehler,1999, 2006). Sought-after thought leaders, organizational consultants, and keynote speakers, they are co-founders of The Reina Trust Building Institute, a global enterprise specializing in measuring, developing, and restoring workplace trust, and advising organizations from Ben & Jerry’s to the United States Treasury. They are partners in business and in life, and reside in Stowe, Vermont.

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Part I: Why Trust?
Chapter 1: The Need for Trust in the Workplace

PART II: What Trust Means and How to Build It: Transactional Trust
Chapter 2: The Trust of Character: Contractual Trust
Chapter 3: The Trust of Disclosure: Communication Trust
Chapter 4: The Trust of Capability: Competence Trust

Part III: Where Trust Begins
Chapter 5: Our Readiness and Willingness to Trust: Capacity for Trust
Chapter 6: How We Trust: The Capacity for Trust Attributes

Part IV: When Trust Breaks Down: How to Rebuild and Sustain It

Chapter 7: How Trust Is Broken: Betrayal
Chapter 8: How Trust Is Rebuilt: Seven Steps for Healing
Chapter 9: How Trust Is Sustained: Transformative Trust

PART V: Trust Building in the Field

Chapter 10: Rebuilding Trust Within Teams
Chapter 11: Rebuilding Trust Within Organizations
Chapter 12: Stories from the Field

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Endorsements



"Trust & Betrayal's principles are easily understood and transmitted into action steps. Not just a help in the workplace, the book provides an excellent road map for all life's relationships. In this new edition I especially appreciated the `Stories from the Field'; they bring to life the model, the tools, and the underlying principles that make everything work."

—Dale Hinman, senior manager, Global Staffing, the Boeing Company

"The power of Trust & Betrayal in the Workplace lies in the Reinas' effective formula for restoring and building trust in employees. The core characteristics of transformative trust can become guideposts for any individual or group."

—Major General Martha Rainville, adjutant general, Vermont National Guard

"Samuel Clemens observed that everyone talks about the weather, but no one does anything about it. The same might be said for trust. Well, Samuel, the Reinas have done something about it! They have given us the insights and tools to take on one of the most important constructs in personal and business relationships. The Reinas' work will provide you with the means to build trust immediately and over the longer term. This is a must-read!"

—Richard Hossack, Ph.D., president, Mercer Delta Consulting Limited, Toronto, Ontario, Canada


"Dennis and Michelle Reina have nailed it! Trust & Betrayal in the Workplace is thebook on trust and workplace relationships. The Reinas clearly map out a heart-and-soul, practical approach to trust building-essential to developing leadership credibility, employee engagement, team collaboration, and organizational performance. A must-read for leaders hoping to retain talent and for employees wanting more fulfilling work."

—Sharon Jordan-Evans, coauthor of Love `Em or Lose `Em: Getting Good People to Stay and Love It, Don't Leave It: 26 Ways to Get What You Want at Work

"The essence of organizational life flows from the relationships of people who work together. Michelle and Dennis Reina have created a handbook for leaders and followers alike that teaches us the techniques we need to attain and sustain these relationships. This book is thekey to achieving a goal we all seek: a productive and joyful work life."

—Nancy Formella, MSN, RN, CNAA, senior nurse executive, Dartmouth-Hitchcock Medical Center, Lebanon, New Hampshire

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