POSTE ITALIANE - HOW DOES IT WORKS

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    REVIEW

    The chatbot created for Poste Italiane is an experiment to examine the usability of conversational interfaces on Facebook Platform Carrier.

    For this new touch factor we have incorporated several of the Italian Message Office services such as reservation of tickets at the article workplace, the shipment tracking solution, the commitment program, as well as some assistance services.

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    HOW DOES IT WORKS

    Through the geolocation you can look for article offices and also ATMs near you or near a details address, and also to get tickets for specific solutions at the counter. The chatbot will track the scheduled tickets, having the capacity to see them when needed, notifying 10 mins prior to their turn, offers you the option to cancel the reservation at any moment.

    By getting in a monitoring number, the chatbot will certainly attempt automatically dispatch, viewing in real time the current condition of the shipment, mapping the route with all the details worrying days as well as places.

    The chatbot uses a customer treatment service pro-active, contacting you in situation you info regarding your personal position, as well as doing verification process by addressing questions directly in the conversation.

    The services could be accessed with the persistent side food selection, or by picking one of the fast reply concerning, or by straight invoking the wanted service using type. The chatbot will certainly understand just what you imply.

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