Elliot Masie asked a great question in his Learning Trends newsletter this past week: “AMBIGUITY = Embrace & Honor the Grey Area for Learning: Most instructional design is ....

Elliot Masie asked a great question in his Learning Trends newsletter this past week: “AMBIGUITY = Embrace & Honor the Grey Area for Learning: Most instructional design is about the RIGHT answer. Standard Operating Procedures define that CORRECT approach to a problem. The vast majority of e-Learning modules test out for the learner’s ability to check the RIGHT box. But, sometimes there is not a RIGHT vs WRONG answer. Increasingly, in our rapidly changing world, AMBIGUITY may be the reality. Even with a standard procedure, there may be six “DEPENDS” statements. CLO’s are reporting the need for their new hires to have emotional intelligence to deal with the AMBIGUITY of a situation. Yet, we don’t really have the language to embrace and honor the reality of AMBIGUITY. Yesterday, this became clear to me in a great conversation in a coffee shop in Manhattan. Six strangers were discussing world events at a Manhattan cafe. Our conversations focused on both EBOLA and ISIS in the Middle East. Six adults, all who were clearly news aware and verbal. As we explored our perceptions of the challenges of ISIS and the risk of EBOLA – it became clear to me that we don’t easily […]