Karen Phelan is really sorry. She had the best of intentions. She got into consulting because she wanted to help. She tried hard to optimize processes, develop measures, and manage human assets—to do business by the numbers, the management consultant way. The only problem, she found, is that businesses are run by people, not formulas and scorecards. And people don’t follow the formulas.
From strategy development to process improvement, target metrics, talent management, leadership competencies, and more, Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they’re essentially fad diets: superficial would-be fixes that don’t result in any lasting improvement and can actually cause serious damage.