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Please be sure that publications are returned to the distributor from whom they were originally received (Berrett-Koehler, Publishers Group West, Baker & Taylor, etc.) Contact that distributor for its returns policy.
Publications purchased directly from Berrett-Koehler should be returned freight prepaid to:
82 Wintersport Lane
Williston, VT 05495
Publications may be returned without prior authorization within one year of invoice date, provided they are unmarked and in resalable condition. To receive full credit, please enclose a packing list, reason for return (overstock, damaged, etc.), and a copy of the original invoice. Items returned without invoice information will be credited a 60% discount. Credit may be taken only after a credit memo is issued. NO CASH REFUNDS. Damaged books must be returned within 45 days of invoice date.