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Carol Kinsey Goman, PhD, is an international keynote speaker, specializing in the link between leadership and nonverbal communication. She coaches executives, women leaders, salespeople, and managers to build strong and productive business relationships by projecting confidence, credibility, caring, and charisma. A frequent presenter for The Conference Board, The Executive Forum, and the International Association of Business Communicators, Carol presents keynote addresses and seminars on leadership, collaboration, body language in the workplace, and change communication to corporations, government agencies, and major trade associations.
Her clients include more than 200 organizations in 25 countries— corporate giants such as Consolidated Edison, 3M, and PepsiCo; major nonprofit organizations such as the American Institute of Banking, the Healthcare Forum, and the American Society of Training and Development; high-tech firms such as Hewlett-Packard and Texas Instruments; agencies such as the Office of the Comptroller of the Currency, US Army Tank- Automotive and Armaments Command, and the Library of Congress; and international firms such as Petróleos de Venezuela, Dairy Farm in Hong Kong, SCA Hygiene in Germany, and Wärtsilä Diesel in Finland.
Carol has been cited as an authority in such media as Industry Week, Investor’s Business Daily, CNN’s Business Unusual, American Public Media’s Marketplace, MarketWatch Radio, and NBC Nightly News. She is a leadership blogger for Forbes.com and has published more than 300 articles in the fields of organizational change, leadership, innovation, communication, the multigenerational workforce, collaboration, employee engagement, and body language in the workplace. She’s the author of 12 business books, including The Nonverbal Advantage: Secrets and Science of Body Language at Work and The Silent Language of Leaders: How Body Language Can Help— or Hurt— How You Lead.
Carol has served as adjunct faculty at John F. Kennedy University in the international MBA program, at the University of California in the Executive Education Department, and for the Chamber of Commerce of the United States at its Institutes for Organization Management. She’s a faculty member for the Institute of Management Studies, presenting training seminars internationally. To contact Carol about speaking engagements, consulting, or leadership coaching or to register for her newsletter, please e-mail [email protected]; call (510) 526-1727; or visit her online at www.carolkinseygoman.com.
The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead
Body language is the management of time, space, appearance, posture, gesture, touch, facial expression, eye contact, and voice. When your verbal and nonverbal messages are out of alignment, communication suffers and your messages are weakened. Using body language that supports your business goals is the key to leadership effectiveness – to your ability to project confidence, build relationships of trust, inspire your team, and present content convincingly.
• The 2 sets of nonverbal signals people look for in leaders – and the circumstances that make one more effective than the other.
• 5 mistakes your team will make when they read your body language.
• How to tell what others really feel about what you just said.
Body Language for Women Leaders: Traps and Tips for Making an Impact
When first introduced to a leader, people immediately and unconsciously assess her for warmth (empathy, likeability, caring) and authority (power, credibility, status). “Warm” leaders connect with staff in a way that makes people want to do a great job because of that personal connection, affection and respect. But people also look for leaders who project status and authority, who make them feel secure, and whom they believe can follow through and achieve results. Women are champions in the warmth and empathy arena, but lose out with power and authority cues—most often because they fall prey to ten common body language traps.
• 10 body language traps that rob women leaders of their power and authority.
• Tips to project instant confidence, credibility, caring and charisma.
• Sharpening your skill at reading body language from head to toes.
The Power of Collaborative Leadership: None of Us is Smarter Than All of Us
Creating collaborative teams that are networked to span organizational boundaries requires a new leadership model – one that replaces command and control with trust and inclusion. The leader’s new role is to encourage employees to see themselves as empowered and valued contributors and to help them build their knowledge base, expand their personal networks, and to offer their ideas and perspectives in service of a common goal. This program will give you the insight and skills to build collaborative relationships and to create an environment in which people choose to participate and contribute.
• Why people don't tell what they know - and how to overcome those barriers.
• How to build the 5 levels of trust needed to for collaboration.
• Body language tips for collaborative leaders.
Body Language for Sales and Negotiation: Building Relationships and Closing the Deal
We make major decisions about one another – assessing credibility, trustworthiness, confidence, power, status, and competence – within the first few seconds of meeting. Once someone mentally labels you as “likeable” or “un-likeable,” “candid” or “deceptive,” everything else you do will be viewed through that filter. How convincing you are in sales and negotiation is strongly influenced by unconscious factors such as the way your body postures match the other person, the level of physical activity as you talk, the amount of eye contact you use, and the degree to which you set the tone – literally – of the conversation.
• How to make a positive impression in the first 7 seconds – and maintain it throughout the entire meeting.
• How to spot the body language signals of uncertainty, resistance, deception, and “ready to buy.”
• What to do when faced with nonverbal resistance.
Communicating Change: Verbal and Nonverbal Messages the Inspire People to Action!
After all the meeting and memos, feedback and focus groups, up to 75 percent of all large-scale change efforts fail. There’s a reason this scenario is so common. People. Human beings are complex entities, and all the strategy sessions in the world won’t make a dent in their attitudes and behaviors unless you learn to transform their concerns and fears into confidence and commitment. And in most cases, the manner in which change is communicated is more important than the nature of that change.
• The 10 biggest verbal and nonverbal mistakes leaders make when communicating change.
• The difference between incremental and discontinuous change - and the emotional literacy needed to lead people through both.
• How to help people in your organization (or team or department) go from "surviving change" to "thriving on change."
The Truth About Lies in the Workplace: How to Spot Liars, Why We Believe Them, and How to Deal with Them
The Association of Certified Fraud Examiners Business Fraud Report estimates annual losses in the United States at 3.5 TRILLION dollars! If you knew how to spot deception you could reduce those costs by hiring the right personnel, choosing the right partners, and believing the right people. When lying in the workplace becomes pervasive, it damages trust, collaboration, and productivity. By creating a high-trust environment, you can decrease destructive lies while liberating employee energy, creativity, and engagement.
• Why people tell lies in the workplace, and the kinds of lies they tell.
• 10 tips for spotting liars – and how to deal with them when you do.
• How to decrease destructive lies by creating a high-trust work environment.
American Productivity & Quality Center
American Society of Association Executives
American Society of Training and Development
California State Automotive Association
Council of Communication Management
International Association of Business Communicators
Meeting Professionals International
Public Relations Society of America
Sales & Marketing Executives International
Special Libraries Association
Allied Van Lines
Mrs. Field's Cookies
Washington Group International
American Bankers Association
America's Community Bankers
American Insurance Services Group
Bank of America
California State Automotive Association
Horizon Blue Cross Blue Shield of New Jersey
Federal Reserve Bank of Kansas City
First Interstate Bank
Royal Bank of Canada
Brookhaven National Laboratory
California Department of Rehabilitation
California Transit Authority
Command Change Council
Comptroller of the Currency
Defense Contract Management Agency
Defense Finance and Accounting Service
Department of Energy
Department of Veteran Affairs
Federal Audit Executive Council
Lawrence Livermore National Laboratory
Library of Congress
Los Alamos National Laboratory
Northern Rural Training Employment
North Dakota Department of Commerce
North Dakota Governor's Workforce Summit Consortium
Pennsylvania Department of Transportation
Port Hueneme Division, Naval Surface Warfare Center
U.S. Army Tank-automotive and Armaments Command
U.S. Department of Agriculture
U.S. Bureau of Reclamation
U.S. Office of Personnel Management
Washington State Department of Information Services
Adventist Health System West
Alexian Brothers' Hospital
American College of Surgeons
Atlantic Health System
BETA Healthcare Group
Gundersen Lutheran Medical Center
National Institutes of Health
The Healthcare Forum
Control Data Corporation
Software Publishing Corporation
Alberta Employee Engagement and Productivity Forum
American Chamber of Commerce - Hong Kong and Taiwan
Asian Strategy & Leadership Institute - Malaysia
German Business Congress
Hong Kong University of Science and Technology
Institute of Management Studies - Belgium, England and Scotland
KF Group - Sweden
Landstinget Dalarna - Sweden
Melcrum Change Communication Conference - England
National Provident - New Zealand
Panama Canal Commission - Panama
Petroleos de Venezuela
SCA Hygiene - Germany
Wartsila Diesel - Finland
Young Presidents' Organization - Malaysia, Indonesia, Hong Kong, the Philippines, India, and the United Arab Emirates.
Canadian Centre for Management Development
Institute for Management Studies
Northwest Management Seminar
Stanford Graduate School of Business
The Churchill Club
The Conference Board
The Executive Forum
Briggs & Stratton
Washington Group International
Oil and Chemicals
American Land Title Association
Bay Area Realtors Forum
Cornish & Carey
National Association of Realtors
Ohio State University - College of Law
Stanford University - Graduate School of Business
Pacific Gas & Electric
Public Service Company of Oklahoma
West Texas Utilities
Ameriprise - Women's Seminar
Executive Women's Forum
Expedia - Global Executive Women's summit
Ohio State University - NEW Leadership Ohio
Professional Business Women of California
Stanford University - Women in Management
Women's Leadership Conference, Trinidad
Keynote speech: $15,000 plus expenses
Executive coaching: Price to be determined depending on various factors
The all-time greatest speaker I have ever worked with. I’ve worked with Carol numerous times over a 15-year period. She has an incredible rapport and ability to connect with the audience. I’ve seen her present to an audience of CEOs and totally blow them away. Her material is always original and fresh, and she knows it like a book.
Lee Hornick, Conference Coordinator, The Conference Board
Carol spoke on "Body Language for Women Leaders" at our Global Executive Women’s Summit to an appreciative group. Some of their comments: “Really really informative, applicable and fun! Thank you.” “What a dynamic speaker! And such a useful topic.” “She was funny, relevant, and this was an ideal topic for business.” Antigoni Mallen, Senior Director, Global Learning and Development, Expedia
Dr. Carol Goman's "Body Language for Women" workshop at Stanford's Graduate School of Business was wonderfully topical and relevant to the future business women and leaders in the room. It was a unique opportunity to get actionable advice targeted specifically to females. The content was highly relevant and I've received nothing but rave reviews.
Lauren Marshall, Development Chair, Stanford's Women in Management program
You were great! Thank you so much for coming to Columbus. I've gotten wonderful feedback from the students and from my co-directors. We'd love to have you back -- and I will certainly recommend you to other leadership program colleagues in the University.
Annina Parini, Program on Law and Leadership, Moritz College of Law, The Ohio State University
It was certainly a pleasure working with you for our Women In Leadership Conference held in Port of Spain, Trinidad. We have received excellent feedback from the over 300 participants at the conference who have rated you highly in terms of content and delivery.
You have opened my eyes (as well as the participants eyes) to the silent language cues that may be holding us back, and I, like them, have started putting some of what I have learned into practice already!
Nadine Johnson, Conference Manager, Arthur Lok Jack Graduate School of Business
Carol was far and away the best keynote speaker we have ever had at our conventions. She was engaging, interactive and very practical. Our directors are very excited to begin using her insights right away to improve their sales efforts.
Dean Tenpas, President LearningRx
Carol Goman’s high-energy presentation to MBA students at Stanford was a great hit with our students. She has a way of blending hard evidence with playful activity that lets her make her point without having to lecture. Students packed the classroom to hear her speak and left with greater knowledge and improved skills at the end of her workshop. I’d strongly encourage others to work with Carol. She’s a pro and a joy!
JD Schramm, Director, Mastery in Communication Initiative, Stanford Graduate School of Business
Thank you for your energizing and informative presentation on "The Silent Language of Leaders" at the IABC World Conference. I chatted with several folks who attended your session and they too were buzzing about the things they learned about themselves! I also wanted to commend you on your presentation format. Your use of the quiz and then the use of the questions that participants read was brilliant.
Aimee Viniard-Weideman, Assistant Dean and Communications Director, University of Minnesota Extension
Your session was a great way to kick off our sales conference! People really enjoyed your program. Better still, they noticed people's body language all through the two day event, and commented on it often.
Don Brundage, Sr. Vice President, Americas, Process, Power & Marine, Intergraph Corporation
I wanted to specifically thank you again, Carol, for the fabulous wrap to our IABC Heritage Region Conference in October. It was a fun and fascinating way to end the event.
Barbara Puffer, MA, ABC, Heritage Region Director, International Association of Business Communicators
We got great feedback from our membership and PRSA program participants. Here are some comments:
"Carol was awesome!"
"Carol was outstanding. Thanks for bringing such a quality speaker."
"One of the best speakers PRSA has ever had."
And my own comments:
"Carol was a fantastic speaker. These tips are very worthwhile, not only in our business of public relations, but for reading and relating to people throughout all aspects of life."
Marilyn Bazett-Jones, Communication Specialist, Integrys Energy Group
"We really enjoyed your Silent Language of Leaders presentation at our Leadership Development Meeting. You are great to work with and an engaged presented!! Thank you again!
Amanda McGrath, Coordinator Organization Development and Organization Effectiveness, Atlantic Health System
Carol opened our governing board's two-day strategic planning session with an interactive program on collaboration. Informative and entertaining, her body language tips were referred to throughout the rest of the meeting. She was great!
Stewart Knox, Executive Director, Northern Rural Training Employment Consortium
Carol’s program on "The Silent Language of Leaders" at The Leadership Series was incredibly informative and very well-received by our audience of seasoned business professionals in both the public and private sectors. Her energy and audience engagement kept everyone interested and attentive, and her content provided valuable take-aways for leaders to improve their communication and body language skills at work. Margie Mauldin, President, Executive Forum
Thank you for making the President’s Club Conference such a success. Your remarks were right on target, and your presentation style was perfect for this group of our top salespeople. You were given the highest rating of all the speakers.
Corporate Meetings Manager, ServiStar Corporation
That was one terrific presentation! You had a very tough audience – our top 40 officers – and you handled them beautifully. It is rare for these busy people to sit still for two hours, but they were very involved with what you had to say. First, your material was very relevant to many of the critical issues we are dealing with today. Your mix of research material, anecdotes, and audience involvement was also just right. You are a true professional with a great sense of humor.
Vice President, Enterprise Planning, Prudential Insurance
When you are at the helm of an event, I can sleep the night before. I know you will be ultimately prepared, intensely relevant, and that your delivery will reflect a balance of expertise and humor. Even so, last week in Nashville you exceeded my expectations. Thank you for an outstanding program.
Director, Executive Leaning Networks, Belmont University
In addition to being the hit of the conference, you were a delight to work with. The way you committed to understand our story and to tailor your message accordingly was key to the success. I appreciated your willingness and persistence to talk with a number of our Officers to get a better understanding of what our needs were, and how your expertise could be applied to meet those needs. It is so refreshing to work with someone who is not only an expert in her field, but places a high value on commitment and service to customer.
Manager, Business Improvement Team, TDS TELECOM
Damn! You’re good! I spent all day Sunday basking in the reflected glory of your keynote talk opening the night before for our Training Editors Conference. You were witty and inspiring and you suggested strategies that were doable.
Program Director, The Freedom Forum Pacific Coast Center