Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
    A Complaint Is a Gift

    A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources...

    Claus has not listed any clients.
    Fees for services are available upton request.
    A Complaint Is a Gift

    A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taki

    By Berrett-Koehler Staff , December 9, 2014
    Berrett-Koehler hasn't added any comment

    Claus has not added any photos.