In his groundbreaking book Somebodies and Nobodies, Robert Fuller identified a form of domination that everyone has experienced but few dare to protest: rankism, abuse of the power inherent in rank to exploit and humiliate someone of lower rank. It plays a role in just about every form of social oppressionÑracism, sexism, homophobia, and religious intolerance all have a significant element of rankism in them. Most everyone has felt the sting of rankism--at the hands of a dictatorial boss, a condescending teacher, an arrogant doctor, or an imperious bureaucrat. But, equally, most everyone has inflicted it on someone of lower rank. That we are, all of us, both victims and perpetrators of rankism mandates a novel, multifaceted strategy for confronting it. Fuller isn't proposing that we do away with rank--without it organizations become dysfunctional. He's not advocating an egalitarian society where all are equal in rank but rather a "dignitarian" one where all are equal in dignity: a society in which rankholders are held accountable, rankism is shunned, and dignity is broadly protected.In his groundbreaking book Somebodies and Nobodies, Robert Fuller identified a form of domination that everyone has experienced but few dare to protest: rankism, abuse of the power inherent in rank to exploit and humiliate someone of lower rank. It plays a role in just about every form of social oppressionÑracism, sexism, homophobia, and religious intolerance all have a significant element of rankism in them. Most everyone has felt the sting of rankism--at the hands of a dictatorial boss, a condescending teacher, an arrogant doctor, or an imperious bureaucrat. But, equally, most everyone has inflicted it on someone of lower rank. That we are, all of us, both victims and perpetrators of rankism mandates a novel, multifaceted strategy for confronting it. Fuller isn't proposing that we do away with rank--without it organizations become dysfunctional. He's not advocating an egalitarian society where all are equal in rank but rather a "dignitarian" one where all are equal in dignity: a society in which rankholders are held accountable, rankism is shunned, and dignity is broadly protected.

• By the author of the bestselling Somebodies and Nobodies: Overcoming the Abuse of Rank

• Argues that rankism--abuse of the power that comes with superior rank--does serious damage to our private relationships and public institutions

• Details how to design social institutions that overcome rankism and protect human dignity

• Learn more at www.BreakingRanks.net

This no-nonsense guide to social intelligence for project managers gives you a step-by-step process for building a bulletproof project team—no matter what gaps exist in personality, geography, culture, or communication style.

High-performing teams don't happen by magic. You need processes that are designed in a socially intelligent way if your team is going to overcome the modern world's tough challenges with coordination. To be a star project manager, you have to communicate with people in their individual learning styles, provide accountability in ways that won't be demotivating, and run meetings and minutes that people won't tune out. Your processes must be constructed in ways that respect the complex realities of social dynamics step by step.

You have to know your team before you can motivate them, and you have to motivate them before you can manage them. In this book are foolproof techniques to make sure your team connects with you, each other, and everyone they need to get the job done. After all, a team should be more than the sum of its parts—and it's up to the project manager to provide the glue that holds it all together.

Open your mind with the creative enigmas of Heraclitus. These innovation strategies-from "You Can't Step in the Same River Twice" to "Dogs Bark at What they Don't Understand"-are as relevant today as they were 2,500 years ago when this provocative Greek phoilosopher wrote them.

Roger von Oech breathes fresh life into these ancient ideas to produce a treasury of useful creativity insights including "Appreciate Turbulence," "Practice Forgetting," "Ask a Fool," "See the Obvious," "Connect the Unconnected," "Find a Pattern," "Use What's not There," and "Reverse Assumptions."

Whether you read it from start to finish as a creativity workbook, or consult it as a daily oracle, Expect the Unexpected or You Won't Find It offers a welcome jolt to the imagination!

• Written by the bestselling creativity author of all time-von Oech's A Whack on the Side of the Head has sold more than 1.5 million copies
• Provides new approaches to problem solving that anyone can use: managers, students, artists, writers, teachers, and others
• Draws on science, business, history, popular culture, and literature to provide novel solutions to even the most intractable problems

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.

The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.”

Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success.

Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

Mixing warm humor, shrewd irony, and penetrating insight, commentator David Graulich gently twits the pretensions of American business and exposes the humorous truth behind the serious facade of the workplace.

Politely pointing out contradictions, unmasking absurdities, and providing badly needed perspective on the awkward situations that abound in business life, the forty-one commentaries in this book offer a humorous view of office etiquette, corporate mores, and more. Treasured as classics by Marketplace listeners, Dial 9 to Get Out! includes Graulich's pointed observations on:

• the secrets of corporate apologies,
• those odd little friendships formed in the office elevator,
• the absurd ritual of the CEO visit,
• easy steps to becoming a respected guru,
• the universal nature of the employee lunchroom, and many more.

Graulich's sharp eye for the humor in everyday interactions will appeal to anyone who has ever held a job.

• Regularly featured on Public Radio's "Marketplace" with an audience of 212 stations and 2 million listeners
• A wry look at the workplace and business life

What are you going to do with your lucky lottery ticket?

That's a question every MBA faces. A lot of time and money has been invested in you. Once you graduate, you're supposed to cash in that ticket for as much money and status as you can. Your parents and peers expect it, and with thousands of dollars of student loans, you may feel that there's really no other choice. You can't risk "wasting" that expensive education. It's the safe thing to do. Isn't it?

Not necessarily. In fact, when you measure success by more than money, what you think is your safest choice may actually be the riskiest. The “safe” choice can lead to enormous psychological and spiritual pain, costing you a chance to live your life. As Ralph Waldo Emerson observed, “Sometimes money costs too much.”

Mark Albion doesn't pretend to have all the answers, but his unique perspective can help you find yours. He guides you through a framework of four crucial questions and twelve principles to consider when making career decisions. Using tales of experience to caution and uplift, Albion helps you construct your personal, strategic "destiny plan."

An inspirational yet practical career guide, More Than Money encourages aspiring MBAs, current students, and graduates to give themselves permission to be who they really want to be and to find their path of service and fulfillment. As Albion says, in the end “we won't remember you for the size of your wallet as much as for the size of your heart.”