2018
• Explores how even small changes in the way we talk with one another can produce extraordinarily positive outcomes
• Describes how to get maximum results from four types of conversations we use every day
• Research-based and practical, with sample dialogues and personal stories that show how to put the four conversations into practice
Talk is powerful. Engaging in the right conversation at the right time is key to both personal and organizational success. And it isn’t just ‘difficult’ conversations that matter. The Four Conversations clearly demonstrates it is the everyday dialogue we have with one another that is critical.
Armed with a solid body of research and their own first-hand observations, Jeffrey and Laurie Ford identify four types of conversations that every one of us must use to get things done: initiative conversations to introduce something new; understanding conversations to help people relate to new ideas or processes; performance conversations to request specific actions and results; and closure conversations to complete work and give people a sense of accomplishment . They identify the specific elements that make each of these conversations successful and show how they can be put together in different ways to achieve different objectives.
The Four Conversations demonstrates how to use the right conversation at the right time—planning and starting each one well, and finishing every conversation effectively—to produce the results we want and the improved productivity our organizations need. And through dozens of personal stories and sample dialogues, the authors illustrate how real people in real situations have used the four conversations, either alone or in combination, to more effectively combat common workplace problems and lay the foundations for enduring success: stronger relationships, better buy-in, and a greater feeling of personal and professional achievement for everyone.
2020
2022
In this groundbreaking book, Esther Armah argues that the crucial missing piece to racial healing and sustainable equity is emotional justice—a new racial healing language to help us do our emotional work. This work is part of the emotional reckoning we must navigate if racial healing is to be more than a dream. We all—white, Black, Brown—have our emotional work that we need to do. But that work is not the same for all of us.
This emotional work means unlearning the language of whiteness, a narrative that centers white people, particularly white men, no matter the deadly cost and consequence to all women and to global Black and Brown people. That’s why a new racial healing language is crucial.
Emotional Justice grapples with how a legacy of untreated trauma from oppressive systems has created and sustained dual deadly fictions: white superiority and Black inferiority that shape—and wound—all of us. These systems must be dismantled to build a future that serves justice to everyone, not just some of us. We are the dismantlers we have been waiting for, and emotional justice is the game changer for a just future that benefits all of us.
2015