“Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.”
—Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization

All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented—and more patient-centered—by tapping into the experiences of staff on the front lines of patient care.

Peter Lazes and Marie Rudden show how collaboration and active communication among administrators, medical staff, and patients are a core element of a successful organizational change effort. Through case studies and the direct voices and experiences of frontline workers, they explore exactly what it takes to effectively engage staff and providers in improving the patient care shortcomings within their institutions.

This book not only is a manual detailing what can be achieved when frontline staff have a direct voice in controlling their practice environments but was written to show how to accomplish transformative changes in how our hospitals and outpatient clinics work. At a time when the massive gaps in our healthcare systems have been laid bare by the fragmented responses to the COVID-19 pandemic, this book offers hope and a plan for change.

Using a rigorous, straightforward scorecard as a guide, this book shows business leaders and innovators how to create breakthrough sustainable products and processes that are good for the planet, human health, and profits.

Natural resource inputs to business operations are getting scarcer and more expensive, while climate-change-related economic shocks pose a risk to seamless operations and, more importantly, threaten business continuity. How can organizations integrate sustainable design in their overarching operations and align it with profitability and corporate strategy?

Based on Paul Anastas's foundational Twelve Principles of Green Chemistry, the Sustainability Scorecard is the first scientifically rooted, data-driven methodology for creating inherently sustainable and profitable products and processes. By redesigning with sustainability as a key design element, firms open themselves to unexpected solutions, leapfrog innovations, and sources of value that simply don't occur when sustainability is leveraged purely as a risk-avoidance and compliance measure.

Urvashi Bhatnagar and Anastas offer dozens of examples of how sustainable operations can yield benefits such as expanding market share, creating new service lines, and transforming supply-chain and sourcing models to drive the most consistent and highest long-term value. With this comprehensive framework, your firm will be able to identify truly innovative, inherently sustainable products as opposed to less bad products and processes that don't provide the exponential value that only breakthrough products can.

Groundbreaking new insights from the author of The Female Advantage Redefines what women have to offer to the world Provides a fresh and actionable perspective for organizations seeking to leverage women’s best talents Women see the world through a distinctive lens. What they see is defined by what they notice, what they value and how they connect the dots. In this brilliant and strongly argued new book, Sally Helgesen and Julie Johnson demonstrate why the female vision constitutes women’s most powerful asset in the workplace and show how women and organizations can use it to strong advantage. The authors describe the three elements of the female vision and explore the specific benefits that each provides. Women’s capacity for broad-spectrum notice widens the scope of information available to organizations and provides vital clues about relationships, shifting markets and potential conflicts. Women’s focus on the quality of day-to-day experience rather than abstract measures of achievement provides a way to restore balance to a 24/7 workplace in which endemic stress has become routine. Women’s penchant for viewing work in a larger social context offers a powerful means for moving beyond sterile game metaphors to engage motivation at a profound and authentic level. The extraordinary power of the female vision has been overlooked because it is countercultural in most organizations and because its benefits have been difficult to measure. But as Helgesen and Johnson make clear, the advent of a team-based, service-oriented interconnected global business environment that seeks customized markets and must stir the passions of highly diverse employees requires precisely the skills that the female vision encompasses. The potential pay off to organizations in terms of creativity, strategic insight and the ability to engage and inspire diverse talents is undeniable. Drawing on multiple veins of research, including their own Satisfaction Profile survey, the authors offer a totally fresh and even startling perspective on the true value that women bring to work. The Female Vision lays out exactly what companies must do to engage, energize and support talented women, and shows women how to nurture and sustain this power.

• Groundbreaking new insights from the author of The Female Advantage

• Redefines what women have to offer to the world

• Provides a fresh and actionable perspective for organizations seeking to leverage women’s best talents

Women see the world through a distinctive lens. What they see is defined by what they notice, what they value and how they connect the dots.  In this brilliant and strongly argued new book, Sally Helgesen and Julie Johnson demonstrate why the female vision constitutes women’s most powerful asset in the workplace and show how women and organizations can use it to strong advantage.

The authors describe the three elements of the female vision and explore the specific benefits that each provides. Women’s capacity for broad-spectrum notice widens the scope of information available to organizations and provides vital clues about relationships, shifting markets and potential conflicts. Women’s focus on the quality of day-to-day experience rather than abstract measures of achievement provides a way to restore balance to a 24/7 workplace in which endemic stress has become routine. Women’s penchant for viewing work in a larger social context offers a powerful means for moving beyond sterile game metaphors to engage motivation at a profound and authentic level.

The extraordinary power of the female vision has been overlooked because it is countercultural in most organizations and because its benefits have been difficult to measure. But as Helgesen and Johnson make clear, the advent of a team-based, service-oriented interconnected global business environment that seeks customized markets and must stir the passions of highly diverse employees requires precisely the skills that the female vision encompasses. The potential pay off to organizations in terms of creativity, strategic insight and the ability to engage and inspire diverse talents is undeniable.

Drawing on multiple veins of research, including their own Satisfaction Profile survey, the authors offer a totally fresh and even startling perspective on the true value that women bring to work. The Female Vision lays out exactly what companies must do to engage, energize and support talented women, and shows women how to nurture and sustain this power.

Forms and transforms in people, they become strong, focused, and vibrant-and wonderful things can happen. But when the spirit is down, nothing else seems to make a difference-because not too much happens. Many of us today find ourselves trapped in just such organizations. The spirit in our workplace, to say nothing of our own spirit, is getting a little tattered, showing the early stages of what Harrison Owen calls "Soul Pollution." Those in the advanced stages may find themselves plagued by exhaustion, high levels of stress, and the abuse of just about anything in sight, including spouses, substances, and fellow workers. So what is the secret to transforming organizations? The answer, says Owen, is simple: we must consciously be what we already are-natural, open, self-organizing systems.
In The Power of Spirit, Owen examines the world of Spirit/Consciousness in organizations and offers help to those who find themselves dreading another day on the job in an organization seemingly bent on its own destruction, as well as the destruction of its members. He draws from what we are now learning about self-organizing systems to provides a practical application to the world of organizations, revealing the ways in which Spirit shows up in new, emergent organizational forms.
Widely known for his Open Space Technology-a broadly used meeting management tool-Owen now pushes well beyond that surface appreciation and suggests deeper applications and implications, showing how what has been experienced in a typical "great meeting" with Open Space can actually be a 365-day-a-year reality.
For all those interested in Spirit and spirituality, particularly in the workplace, individuals who are feeling down and out and buried by Soul Pollution in the workplace, and for current practitioners of Open Space Technology who are wondering what comes after a "great meeting"-The Power of Spirit will offer a pathway to positive transformation.

• From renowned consultant Harrison Owen, the originator of Open Space Technology

• A new addition to Harrison Owen's Open Space book series

• Offers practical guidance on how to put theories of self-organization to work

Business Analysts: Chart Your Path to Success with Creative Solutions to Complex Business Problems!
Business in the 21st century is rife with complexity. To leverage that complexity and guide an organization through these turbulent times, today's business analyst must transition from a tactical, project-focused role to a creative, innovative role.
The path to this transition—and the tools to accomplish it—are presented in this new book by acclaimed author Kathleen “Kitty“ Hass. Winner of PMI's David I. Cleland Project Management Literature Award for her book Managing Complex Projects: A New Model, Hass has again written a book that will refocus a discipline.
Hass believes that only by confronting and capitalizing on change and complexity—the new “constants” in today's world—can organizations forge ahead. The enterprise business analyst is perfectly positioned to understand the needs of an organization, help it remain competitive, identify creative solutions to complex business problems, bring about innovation, and constantly add value for the customer and revenue to the bottom line.
The Enterprise Business Analyst: Developing Creative Solutions to Complex Business Problems offers:
• An overview of the current and emerging role of the business analyst
• New leadership models for the 21st century
• Methods for fostering team creativity
• Practices to spark innovation
• Strategies for communicating in a complex environment

The need to beat the many systems that compromise our quality of life goes without saying. When was the last time you dealt with a bureaucracy--a business, a government agency, a school, a hospital--and got a direct answer to a question or received a service you wanted without having to weave through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause? Want to learn how to beat them?

Beating the System shows you how. Coauthors Russell Ackoff and Sheldon Rovin have spent their lives studying how organizational systems work, and here they share both perversely entertaining anecdotes about the abuse of individuals by a variety of bureaucracies, and descriptions of the creative--and deeply satisfying--approaches these people used to get even.

The authors begin by exploring how systems function and malfunction, where their weaknesses are, and what drives them. They then show that much of bureaucratic power is based on unchallenged assumptions--assumptions systems make about themselves and us, and assumptions we make about these systems and ourselves, and that challenging these assumptions is the essence of creativity and the first step in system beating. Ackoff and Rovin use stories to illustrate successful strategies and tactics for defying these assumptions and turning the tables on the many bureaucracies that frustrate us.

• Provides practical, easy-to-use tactics and strategies for creatively beating any bureaucratic system that is trying to beat you
• Full of entertaining real-world stories of people who have been frustrated by unresponsive systems and have successfully fought back
• Coauthor Russell L. Ackoff is an internationally renowned pioneer in the world of systems thinking who has spent over 50 years studying how organizations work