Ordering Information and Policies

International Orders 

Print orders:

If you are outside the U.S. and would like to order from Berrett-Koehler Publishers, please contact our international distributor:

Penguin Random House Professional Services

888.523.9292 in Canada

410.848.1900 for all other international inquiries

Email: [email protected]

Customer Service mailing address:

Penguin Random House

400 Hahn Road

Westminster, Maryland 21157 USA

Digital product orders:

Unless otherwise noted, we distribute our digital products to customers worldwide from this website.


Order Online

Browse through our Products section, where you'll find a separate page describing each product in our catalog. Each Product page includes an order button that lets you add the current product to your shopping cart. There are also buttons to let you "Review Your Order" any time.

You'll get many chances to change your order before you finally submit it to us. Each time you click the "Add This Book to Order" or "Review Your Order" button, you'll see your shopping cart list. On that page, you'll have a chance to delete any book from your order, change the quantity of any book you've ordered, tally up the cost of your order so far, or call the whole thing off.

When you're ready to submit your order, choose the "Proceed to Checkout" option (at the bottom of the Review Order page). This will take you to a form where we ask for your shipping and payment information and give you yet another chance to change or cancel your order.When you're ready to commit, choose the "Send Order Now" option at the bottom of the Checkout form to send your order directly to Berrett-Koehler.

Order by Phone or Fax

As always, you can also order directly from Berrett-Koehler by phone at (800)929-2929 (weekdays, 8 am - 9 pm Eastern Standard Time) or by fax at (802)864-7626 (please include your daytime phone number) For fax orders, you can compile your shopping list as described under "Ordering Online," above, and then print out and fax us the completed Checkout page.

Order by Mail

Mail orders to us at:
Berrett-Koehler Publishers
C/O AIDC
PO Box 565
Williston, VT 05495

When you order by mail, please include your: Name, address, products you would like to order, daytime phone number, check or money order, or if using a credit card, card number, name on card, and expiration date.

Bulk Orders and Volume Discounts

For information on discounts for orders of 10 or more copies, please call us toll-free at (800)929-2929.

For information on bulk discounts for associations, catalog distributors, and other special sales accounts, please contact our Special Sales department at (510) 817-2264; fax (510) 817-2278. or email Senior Sales Manager, Leslie Crandell, at ([email protected]).

College and University Text Adoptions

Please read our Text Examination Policy

U.S. and International Book Trade

Please contact our trade distributor:

Penguin Random House Publisher Services
800.733.3000 in the US
888.523.9292 in Canada
410.848.1900 for international inquiries
Email: [email protected]
400 Hahn Road
Westminster, Maryland 21157 USA

By Fax:
800.659.2436 in the U.S.
888.562.9924 in Canada
212.572.6045 for international inquiries

By toll-free electronic orders (EDI)
800.726.0600; ask for Electronic Ordering Department

For domestic trade returns inquiries:
Penguin Random House Returns Department
1019 N. State Road 47
Crawfordsville, Indiana 47933

Ingram Publisher Services will accept returns through June 31, 2018.

Berrett-Koehler titles are also available through Baker & Taylor, Ingram Wholesale, and other major national and regional wholesalers.

Shipping charges (for orders within the U.S.)

We want to get your books to you as quickly, securely, and affordably as possible. Unless otherwise requested, ALL orders within the United States are shipped FREE. Orders of less than ten books are shipped via United States Postal Service (USPS). Orders of 10+ books are shipped via UPS or FedEx Ground at no additional charge. Please allow 2 to 3 weeks for delivery. Rush shipping is also available by request for an additional charge. You can view applicable shipping rates from a pull-down menu during the ordering process to choose the method that best suits your needs.


Satisfaction Guaranteed

We want you to be completely satisfied in all your dealings with Berrett-Koehler. If you are not satisfied with your Berrett-Koehler purchase for any reason, just send it back to us for a full refund (see below for returns address).

Returns

If you are a bookstore wishing to return stock, please read our Returns Policy for Resale Accounts.

If you are an individual customer and are not satisfied with your purchase for any reason, you may return it for a full refund by sending it back to us at:

Berrett-Koehler
C/O AIDC
Attn: Returns
82 Wintersport Lane
Williston, VT 05495

Please send returns via a traceable shipping method and be sure to include a copy of the original invoice and the reason for return. We will gladly refund your money.

Order FAQs

Answers to your questions about returns, backorders, sales tax, shipping charges, and anything else related to ordering, online or off, can be found on our FAQs page.

Prices Subject to Change Without Notice