Business Partnering for Continuous Improvement

If you want to make the drive for quality, productivity, and profit improvement a permanent feature of your organization, the concept of "partnering"-building alliances among employees, suppliers, and customers-must become an integral part of every activity, write Charles Poirier and William Houser. Every employee must see every other employee as a partner instead of a competitor. Similarly, every supplier and customer must be recognized as a potential ally for improvement, not just a source of goods or income. Poirier and Houser give detailed action studies of companies that have made the transition, and provide the tools to make similar changes in your own organization.

  • A highly visual presentation that enables readers to see organizational dimensions in a whole new way

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9781881052395

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Overview

If you want to make the drive for quality, productivity, and profit improvement a permanent feature of your organization, the concept of "partnering"-building alliances among employees, suppliers, and customers-must become an integral part of every activity, write Charles Poirier and William Houser. Every employee must see every other employee as a partner instead of a competitor. Similarly, every supplier and customer must be recognized as a potential ally for improvement, not just a source of goods or income. Poirier and Houser give detailed action studies of companies that have made the transition, and provide the tools to make similar changes in your own organization.

  • A highly visual presentation that enables readers to see organizational dimensions in a whole new way

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Meet the Authors


Visit Author Page - Charles Poirier



Charles C. Poirier is a partner in the CSC National Supply Chain Practice, one of the world's largest information technology and management consulting firms. An industry veteran with over forty years of experience, he has held a variety of management positions, including senior vice president of manufacturing and marketing at a Fortune 100 company. He is also an adjunct professor at the Lake Forest Graduate School of Management and the author of Business Partnering for Continuous Improvement, Avoiding the Pitfalls of Total Quality, and Supply Chain Optimization.

Charles C. Poirier is the recognized expert on supply chain management and is a partner in the CSC National Supply Chain Practice. He is an industry veteran with nearly forty years' experience in a variety of positions, including CEO of a $450 million company.


Visit Author Page - William Houser

William F. Houser is director of productivity and quality of Tenneco, Inc. which is one of the 30 largest industrial companies in the united states. He is coauthor of Business Partnering for Continuous Improvement.

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Table of Contents

Contents
1. Why Continuous Improvement and Business Partnering?
2. The Continuous Improvement Model
3. The Business Partnering Process
4. The Role of Management
5. How to Get Started
6. How to Overcome Obstacles
7. Internal Business Partnering
8. Business Partnering with Suppliers
9. Business Partnering with Customers
10. Partnering in Action

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Endorsements

"Most books on improving quality make the process look easy. This one tells the truth by showing how hard it really is. The many tips on how to get around the stone walls (human and otherwise) make this vital reading for those having trouble getting improvement programs off the ground."

Soundview Executive Book Summaries

-Tom Leonard, president, U.S.A., Samsonite Corporation

-William Ginnodo, executive director, Quality and Productivity Management Association

-Paul Himes, vice president, Bricker & Associates, Inc.

-Thomas McElwee, vice president of quality performance, Mortgage Guaranty Insurance Corporation

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