Catch!

A Fishmonger's Guide to Greatness

Cyndi Crother Laurin (Author) | The Crew of the World-Famous Pike Place Fish (Author)

Publication date: 01/01/2005

Bestseller over 80,000+ copies sold

Catch!

Winner of the 2004 IPPY Award for Best Business Book from the Independent Publishers Association

Presents, for the first time, the inside story of what really makes Pike Place Fish tick

Offers practical, inspiring advice anyone can use to transform themselves from ordinary to great, both on and off the job

Includes numerous real-life stories, told by the fishmongers themselves, that will help people find new ways of dealing with problems and conflicts and pursuing their dreams and aspirations

Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly. But Pike Place Fish is about more than just crowd-pleasing entertainment --- there is an underlying philosophy at work that has made the market both wildly successful and internationally renowned.

In an unusual combination of oral biography and practical business blueprint, Crother and the fishmongers take you behind the scenes at the famous market to illustrate the PPF philosophy and reveal the underlying assumptions that have made PPF the international phenomenon it is today.

Catch! shows that to be "ordinary" is to be a victim of circumstances, responding to whatever comes one's way. To be "great" is to realize that anyone can live an extraordinary life. At Pike Place Fish, everyone is responsible for transforming themselves from ordinary to great by creating their own reality. The authors explore the issues of goals --- financial, personal and humanitarian --- and intention, showing how the crew itself creates these goals and works towards them in collaboration.

Most importantly, Catch! examines the power of possibility and shows how you can achieve greatness in your own life. Catch! explores such guiding principles as coaching and acknowledgment that are lacking in many businesses, and shows that you, too, can be the prime mover in your own experience.

•    Winner of the 2004 IPPY Award for Best Business Book from the Independent Publishers Association

•    Presents, for the first time, the inside story of what really makes Pike Place Fish tick

•    Offers practical, inspiring advice anyone can use to transform themselves from ordinary to great, both on and off the job

•    Includes numerous real-life stories, told by the fishmongers themselves, that will help people find new ways of dealing with problems and conflicts and pursuing their dreams and aspirations

Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly. But Pike Place Fish is about more than just crowd-pleasing entertainment --- there is an underlying philosophy at work that has made the market both wildly successful and internationally renowned.

In an unusual combination of oral biography and practical business blueprint, Crother and the fishmongers take you behind the scenes at the famous market to illustrate the PPF philosophy and reveal the underlying assumptions that have made PPF the international phenomenon it is today.

Catch! shows that to be "ordinary" is to be a victim of circumstances, responding to whatever comes one's way. To be "great" is to realize that anyone can live an extraordinary life. At Pike Place Fish, everyone is responsible for transforming themselves from ordinary to great by creating their own reality. The authors explore the issues of goals --- financial, personal and humanitarian --- and intention, showing how the crew itself creates these goals and works towards them in collaboration.

Most importantly, Catch! examines the power of possibility and shows how you can achieve greatness in your own life. Catch! explores such guiding principles as coaching and acknowledgment that are lacking in many businesses, and shows that you, too, can be the prime mover in your own experience.

Read more and meet author below

Read An Excerpt

Paperback:
9781576753231

$17.95
(member price: $16.16)
Free shipping on all orders from the BK Publishers store.
Or find a local bookseller with Indiebound.

Other Available Formats and Editions

9781609943271

$17.95
(member price: $12.57)

9781605093802

$17.95
(member price: $12.57)
Bulk Discounts
Rights Information


Featured Books



Invisible Martyrs

“This is an extraordinary book, written by an extraordinary woman. Qazi is a master storyteller, capturing the emotion as well as...

Leadership and Self-Deception

This third edition of an international bestseller—over 2 million copies sold worldwide and translated into 33 languages—details how its powerful insights...

More About This Product

Overview

Winner of the 2004 IPPY Award for Best Business Book from the Independent Publishers Association

Presents, for the first time, the inside story of what really makes Pike Place Fish tick

Offers practical, inspiring advice anyone can use to transform themselves from ordinary to great, both on and off the job

Includes numerous real-life stories, told by the fishmongers themselves, that will help people find new ways of dealing with problems and conflicts and pursuing their dreams and aspirations

Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly. But Pike Place Fish is about more than just crowd-pleasing entertainment --- there is an underlying philosophy at work that has made the market both wildly successful and internationally renowned.

In an unusual combination of oral biography and practical business blueprint, Crother and the fishmongers take you behind the scenes at the famous market to illustrate the PPF philosophy and reveal the underlying assumptions that have made PPF the international phenomenon it is today.

Catch! shows that to be "ordinary" is to be a victim of circumstances, responding to whatever comes one's way. To be "great" is to realize that anyone can live an extraordinary life. At Pike Place Fish, everyone is responsible for transforming themselves from ordinary to great by creating their own reality. The authors explore the issues of goals --- financial, personal and humanitarian --- and intention, showing how the crew itself creates these goals and works towards them in collaboration.

Most importantly, Catch! examines the power of possibility and shows how you can achieve greatness in your own life. Catch! explores such guiding principles as coaching and acknowledgment that are lacking in many businesses, and shows that you, too, can be the prime mover in your own experience.

•    Winner of the 2004 IPPY Award for Best Business Book from the Independent Publishers Association

•    Presents, for the first time, the inside story of what really makes Pike Place Fish tick

•    Offers practical, inspiring advice anyone can use to transform themselves from ordinary to great, both on and off the job

•    Includes numerous real-life stories, told by the fishmongers themselves, that will help people find new ways of dealing with problems and conflicts and pursuing their dreams and aspirations

Seattle locals and tourists alike flock to Pike Place each day to watch the fish fly. But Pike Place Fish is about more than just crowd-pleasing entertainment --- there is an underlying philosophy at work that has made the market both wildly successful and internationally renowned.

In an unusual combination of oral biography and practical business blueprint, Crother and the fishmongers take you behind the scenes at the famous market to illustrate the PPF philosophy and reveal the underlying assumptions that have made PPF the international phenomenon it is today.

Catch! shows that to be "ordinary" is to be a victim of circumstances, responding to whatever comes one's way. To be "great" is to realize that anyone can live an extraordinary life. At Pike Place Fish, everyone is responsible for transforming themselves from ordinary to great by creating their own reality. The authors explore the issues of goals --- financial, personal and humanitarian --- and intention, showing how the crew itself creates these goals and works towards them in collaboration.

Most importantly, Catch! examines the power of possibility and shows how you can achieve greatness in your own life. Catch! explores such guiding principles as coaching and acknowledgment that are lacking in many businesses, and shows that you, too, can be the prime mover in your own experience.

Back to Top ↑

Meet the Authors


Visit Author Page - Cyndi Crother Laurin

Founder of Guide to Greatness, LLC and author, international speaker, and consultant ? Cyndi Laurin is passionate about provoking an awareness of thinking in individuals and organizations. Beginning her career as a university lecturer at the age of 23 was certainly not the norm. Nor was earning her PhD in Educational Leadership and Organizations at the age of 26 or writing her first business book at the age of 32. Cyndi Laurin lives by the tenets she presents to thousands of people every year, and she firmly believes that greatness (or having an extraordinary life) is generated from within. To learn more about Cyndi and her work, visit her online here



Visit Author Page - The Crew of the World-Famous Pike Place Fish

Back to Top ↑


Table of Contents



Preface
Acknowledgments

Part One: A Day in the Life of World Famous Pike Place Fish

Chapter 1:
Cast of Characters
Chapter 2: Catch! Of the Day
Chapter 3: The Map and the Territory

Part Two: Ordinary to Great

Chapter 4: It’s All Over Here
Chapter 5: From Human Doers to Human Beings
Chapter 6: Path to Greatness


Part Three: Intention and Commitment

Chapter 7: Communicating through Intention
Chapter 8: What is Your Intention?
Chapter 9: Results of Your Intention

Part Four: Opportunities and Transformation

Chapter 10: Oh, the Possibilities!
Chapter 11: Looking for Opportunities
Chapter 12: Invitation to New Opportunities

Part Five: Shaping Your Reality

Chapter 13: New Thoughts About Thinking
Chapter 14: What You Say Is What You Get
Chapter 15: Additional Thoughts About Language

Part Six: Problems Are a Good Thing

Chapter 16: Communicating Problems
Chapter 17: How Fast Can You Get Off the Hook?
Chapter 18: Problems: Doorways to the Future

Part 7: Live What Inspires You

Chapter 19: Expanding Your Focus Beyond Yourself
Chapter 20: Generating Greatness
Chapter 21: Transformation Begins Now

Index
About the Authors

Back to Top ↑

Excerpt

Catch!: A Fishmonger’s Guide to Greatness

3

1 A Day in the Life of World Famous Pike Place Fish

Cast of Characters

Throughout this book, you will be reading stories from each of the fishmongers, so it might help to know a little bit about them. Johnny Yokoyama purchased Pike Place Fish in 1965 and used to work at the Market with the guys. These days the fishmongers pretty much keep the fish flying on their own; however, Johnny remains actively involved in coaching the crew and in leading them into an exciting and inspiring future.

Dicky Yokoyama, Johnny’s brother, started working at Pike Place Fish over twenty years ago and is presently one of the managers. Samuel “Sammy” Samson is the other manager, but you usually can’t see him because he’s moving so darn fast! Keith Bish, otherwise known as “Bear,” was the driver and utility person for years; now you can find him working at the king salmon display. Justin Hall has been working at Pike Place Fish since he was thirteen years old. He has been there for thirteen years, and his claim to fame is being in the Guinness Book of World Records for the most fish thrown in a minute.

9781605093802_0019_001

4

Dicky Yokoyama

Jaison Scott was practically born at the Market, and he has worked at Pike Place Fish for seven years. He is well known as an outstanding drummer for Severhead, a hard-driving Seattle band. Darren Kilian has been with Pike Place Fish for five years; he can usually be found at the computer near the clam and mussel displays, putting together many of the Internet orders. Dan Bugge, known to everyone by just his last name, has been with Pike Place Fish for three years. He is best known for throwing a fish into a baby carriage—with the baby still in it! Don’t worry; the baby was okay, if a bit startled.

9781605093802_0019_002

Keith Bish (aka Bear)

9781605093802_0019_003

Justin Hall

9781605093802_0020_001

5

Samuel “Sammy” Samson

9781605093802_0020_002

Jaison Scott

9781605093802_0020_003

Darren Kilian

9781605093802_0021_001

6

Dan Bugge (aka Bugge)

9781605093802_0021_002

Chris Bell

Chris Bell currently is the utility person and driver. Every day he picks up the freshest fish available to mankind and keeps the rhythm going by making sure everything is well stocked. Andy Frigulietti came to Seattle from Boston and has worked with Pike Place Fish for nearly four years. He works in front of the crab and lobster displays with Erik Espinoza, who has worked at the Market for about two years. Erik has had the opportunity to travel to some interesting vacation destinations.

9781605093802_0021_003

Andy Frigulietti

9781605093802_0021_004

Erik Espinoza

9781605093802_0022_001

7

Ryan Dehn (aka Bison)

9781605093802_0022_002

Anders Miller

Ryan Dehn, also known as “Bison,” has worked on and off with Pike Place Fish for about three years. Hard to track down, Bison’s always on the go and keeps all the displays well stocked. Anders Miller has been with Pike Place Fish for about three years and spends most of his time behind the counter (also known as “up on top”), catching and filleting the fish thrown his way. He also delivers orders to the hotels after the shop closes in the evening. Usually behind the counter with Anders is Jeremy Ridgway, a self-proclaimed expert-in-training who has been with Pike Place Fish for about one year.

9781605093802_0022_003

Jeremy Ridgway

9781605093802_0022_004

Russell Price

9781605093802_0023_001

8

Ben Bish

9781605093802_0023_002

Matt Lewis

When he’s not cruising around Seattle on his Harley, Russell Price works in front of the king salmon or crab displays and has been aboard for three years. Ben Bish, Bear’s son, has been working part-time at Pike Place Fish since he was fifteen years old. He also generally works out in front, by the crab and shellfish displays or by the king salmon display.

Matt Lewis, Doug Strauss, Dave Brooks, and Ryan Kimura also worked at Pike Place Fish while I was compiling the stories for the book. Matt and Dave are now attending college, Doug teaches high school locally, and Ryan moved to Las Vegas for another job opportunity. Each of them visits Pike Place Fish regularly, so you might see them at the Market as well.

9

One thing to note is that each of the fishmongers is responsible for being able to do anything that is required —cross training at its finest! They each work up on top, answer the phones, work out in front, put together shipping orders, make deliveries—everything.

Other contributing members of the cast are longtime consultant Jim Bergquist and his team, who help facilitate the process of creating goals and solving problems at Pike Place Fish.

Catch! of the Day

If you have not had the opportunity to visit Pike Place Fish, it might be helpful to know what a normal day looks like. Every day except Sunday begins at 6:30 a.m. (Sunday begins at 7:00 a.m.), when the fishmongers get into a huddle to discuss the goals for the day. They talk about how much inventory of each type of fish they have on hand and about what they want to accomplish on that day. The huddle ends with a loud, ceremonial “Aayyyyeeee!”

After the huddle, each fishmonger sets up a different seafood display, called a “show.” On a typical day, the shows include smoked, boxed, and king salmon, shellfish and crab, parrot fish and other exotic-looking fish, monkfish, clams and mussels, and oysters. While some of the fishmongers set up the displays in front of the counter, other fishmongers work behind the counter, cutting up the fillets and steaks for display behind the glass.

9781605093802_0025_001

10

Entrance to Pike Place Public Market with World Famous Pike Place Fish on the left

Once everything is set up, the fishmongers hose down the walkways, clean the display case glass, and hang labels to identify the different types of fish. Many of the fillets and steaks look quite similar, and it takes a keen eye to distinguish between them. All the while, early-bird customers are making purchases. In addition to the fish products, customers buy “World Famous Pike Place Fish” T-shirts, sweatshirts, hats, and other goodies. As the day unfolds, increasing numbers of visitors and customers come to the Market, creating a lot of activity. The fishmongers move all day, taking orders off the phone and the Internet and shipping fish to every imaginable distant corner of the world.

11

If you want to see the action from your home, check out the Pike Place Fish website and select webcam. One of the things you will see is that any time a customer places an order, the fishmonger serving him or her literally throws the fish about ten to fifteen feet to another fishmonger, who catches it while standing behind the counter. There is not a lot of room for error, but the fishmongers have become quite skilled at throwing crab, salmon, and even bags of clams. It is a well-synchronized process, and no one throws a fish until the fishmonger taking the order calls out the specific order to the others. Once the order is yelled to the crew, the crew responds by repeating the order aloud. Then the fish fly! Because of their communication system, it is rare to see the fishmongers make a mistake.

Originally, the crew threw fish in order to avoid walking all the way to the counter to weigh a customer’s order. However, customers and visitors got such a kick out of seeing fish fly that it has become a part of Pike Place Fish’s culture. Sometimes customers even get in on the action, and while visiting the Market you might see someone try their hand at catching a flying fish. This usually gets many laughs from the watching crowd—those fish can be slippery!

At 5:45 p.m., sharp, one of the fishmongers yells “five forty-five” to initiate the closing process. It takes approximately forty-five minutes to break down the displays and put away all the fish for the night. By 6:30, everything is stowed, and the crew gets into another huddle. They talk about how the day went in relation to the goals that were set in the morning huddle. They divide the tips they earned throughout the course of the day, and then they close shop. One of the fishmongers will then deliver orders to customers who are guests staying at the various local hotels.

9781605093802_0027_001

12

Stocked displays at the Pike Place Fish stall

The Map and the Territory

One thing that you may notice as you read through the fishmongers’ stories is that sometimes their language seems a little odd. While the terms and jargon are catchy, the power of the stories does not come from the specific terms; it comes from the attitude and mental framework reflected in the terms. The language is simply a reflection of the concepts and underlying Pike Place Fish principles.

13

The relationship between the language and the principles is analogous to a map and the territory a map depicts. A map is not exactly what the actual territory looks like, but it is nonetheless a depiction of the characteristics of the territory. The map represents a tool to help you understand what you might expect in the actual territory. The same is true of the language the fishmongers use: the language is simply a tool to understand the guiding principles that make the fishmongers effective in their lives and at work.

Before we get started, Russell and Anders have the following introduction for you:

Some of you may know who we are, and some of you may not. Whatever the case may be, we want to acknowledge you for supporting us and believing in what we stand for, for the commitment to yourself that led you to this book, and for your willingness to listen to some ideas that may be different from the ones you have now. We believe your willingness to be open to these ideas is the key to a future of infinite possibilities. Enjoy!

Russell and Anders

Back to Top ↑

Endorsements



"The lessons found in Catch! will not only change the way you work but will also change the way you live your life."

—Paul Orfalea, Founder & Chairperson Emeritus, Kinko's Inc.

"Catch! is a visionary book that challenges you to find a better way to serve your customers and coworkers."

—Howard Schultz, Chairman & Chief Global Strategist, Starbucks Coffee Company

"In recent years the emphasis in management has been on fostering empowerment, participation, engagement, and accountability. Catch! is the first book that offers the voice of front-line employees who not only echo the same messages but who have internalized them and become champions for creating a performance culture each and every day."

—Leslie Yerkes, president of Catalyst Consulting Group, Inc., author of Fun Works, and coauthor of Beans! Four Principles for Running a Business in Good Times or Bad

"A groundbreaking masterpiece that should be on the bookshelf of anyone in the training, organizational development, or human resources functions (or anybody that manages or interacts with people, for that matter!). This inspirational tour de force is a priceless tool that can guide both individual and organizational transformations to greatness."

—Ron McGuire, Manager, Training & Development, General Mills

Back to Top ↑