Evaluating Training Programs 3rd Edition

The Four Levels

Donald L. Kirkpatrick (Author) | James D. Kirkpatrick (Author)

Publication date: 03/01/2008

Bestseller over 75,000+ copies sold

Evaluating Training Programs
  • An updated edition of the bestselling classic
  • Donald Kirkpatrick is a true legend in the training field: he is a past president of ASTD, a member of Training magazine's "HRD Hall of Fame," and the recipient of the 2003 "Lifetime Achievement Award in Workplace Learning and Performance" from ASTD

In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds.

Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action.

Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results.

Evaluating Training Programs is a how-to book, designed for practitiners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation.

In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.

Evaluating Training Programs may also be purchased as chapters from Fast Fundamentals: The BK Whitepaper Series.

Read more and meet author below



Hardcover:
9781576753484

$47.95
(member price: $43.16)
Free shipping on all orders from the BK Publishers store.
Or find a local bookseller with Indiebound.

Other Available Formats and Editions

9781576757963

$47.95
(member price: $33.57)
Bulk Discounts
Rights Information


Featured Books



More About This Product

Overview

  • An updated edition of the bestselling classic
  • Donald Kirkpatrick is a true legend in the training field: he is a past president of ASTD, a member of Training magazine's "HRD Hall of Fame," and the recipient of the 2003 "Lifetime Achievement Award in Workplace Learning and Performance" from ASTD

In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds.

Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action.

Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results.

Evaluating Training Programs is a how-to book, designed for practitiners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation.

In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.

Evaluating Training Programs may also be purchased as chapters from Fast Fundamentals: The BK Whitepaper Series.

Back to Top ↑

Meet the Authors


Visit Author Page - Donald L. Kirkpatrick

Donald L. Kirkpatrick is a former national president of the American Society for Training and Development and regularly conducts evaluation workshops for ASTD and other organizations in both the private and public sectors. He has written several books, including How to Train and Develop Supervisors, How to Manage Change, How to Improve Performance Through Appraisal and Coaching, and Evaluating Training Programs: The Four Levels.



Visit Author Page - James D. Kirkpatrick

James D. Kirkpatrick, Ph.D. is a Vice President, and currently works as the Director of the Corporate University, for First Indiana Bank in Indianapolis Indiana. He is an adjunct professor in the MBA program at the Indiana School of Technology, is co-founder of the downtown Indianapolis Organizational Development Network, and is on the Board of Directors for the American Red Cross.

Back to Top ↑


Table of Contents

Forward

Forward to the Third Edition

Preface

Part One: Concepts, Principles, Guidelines, and Techniques

Chapter 1: Evaluating: Part of a Ten-Step Process

Chapter 2: Reasons for Evaluating

Chapter 3: The Four Levels: An Overview

Chapter 4: Evaluating Reaction

Chapter 5: Evaluating Learning

Chapter 6: Evaluating Behavior

Chapter 7: Evaluating Results

Chapter 8: Implementing the Four Levels

Chapter 9: Managing Change

Chapter 10: Using Balanced Scorecards to Transfer Learning to Behavior

Chapter 11: So How is E-Learning Different?

Part Two: Case Studies of Implementation

Chapter 12: Developing an Effective Level 1 Reaction Form: Duke Energy Corporation

Chapter 13: Evaluating a Training Program for Nonexempt Employees: First Union National Bank

Chapter 14: Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin

Chapter 15: Evaluating a Leadership Training Program: Gap Inc.

Chapter 16: Evaluating a Leadership Development Program: US Geological Survey.

Chapter 17: Evaluating a Leadership Development Program: Caterpillar, Inc

Chapter 18: Evaluating Desktop Application Courses: Pollak Learning Alliance (Australia)

Chapter 19: Evaluating an Orientation Program for New Managers: Canada Revenue Agency, Pacific Region

Chapter 20: Evaluating Training for an Outage Management System: Pacificorp

Chapter 21: Evaluating a Coaching and Counseling Course: Grupo Iberdola(Spain)

Chapter 22: Evaluating a Performance Learning Model: Defense Acquisition University

Chapter 23: Evaluating an Information Technology Skills Training Program: The Regence Group

Chapter 24: Evaluating a Performance Improvement Program: Toyota Motor Sales, U.S.A., Inc.

Chapter 25: Evaluating a Career Development Initiative: Innovative Computer, Inc.

Chapter 26: Evaluating the Four Levels by Using a New Assessment Process: Army and Air Force Exchange Services (AAFES)

Chapter 27: Evaluating Training Program at All Four Levels: Cisco Systems, Inc

Index

The Authors

Back to Top ↑

Endorsements

"Evaluating Training Programs stands as an invaluable how-to guide for developing a reliable method of evaluation. The need for a book detailing the Four Level Model is tremendous, and still growing. Don Kirkpatrick is eminently qualified to write it."
--Richard Wagner, Ph.D., Assistant Professor of Management, University of Wisconsin-Whitewater

"Don Kirkpatrick's name has long been synonymous with evaluation. This book provides in one place Don's best thinking on the subject. I highly recommend it!"
--Robert W. Pike, President, Creative Training Techniques International, Inc.

"Don Kirkpatrick set the standard in training evaluation in 1959, and ever since, dedicated training professionals have used his Four Level Model for evaluating the impact of their work. Evaluating Training Programs finally makes these ideas available in an easy-to-use reference guide."
--Jane Holcomb, Ph.D., On-Target Training

"Training owes much to Kirpatrick's original Four Level Model. This book updates the classic approaches to evaluation with new theory and practical case examples. It is a valuable resource for anyone serious about measuring the outcomes of training."
--Jack Zenger, President, Times Mirror Training Group

Back to Top ↑