Getting to Resolution 2nd Edition

Turning Conflict Into Collaboration

Stewart Levine (Author)

Publication date: 11/01/2009

Bestseller over 20,000+ copies sold

Getting to Resolution

Offers a revolutionary but proven seven-step process to resolve even the most intractable conflicts in a way that leaves all parties feeling satisfied.

Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form.

In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide a satisfactory resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples, new tools, new material about building trust and virtual collaboration, as well as a more global outlook.

Levine rejects the adversarial legal model: "If both sides are unhappy, you probably have a good settlement." Resolution, he shows, provides relief and completeness for both sides. No one goes away unhappy. Effective resolution stops anger and resentment cold, drastically cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls “resolutionary thinking. Levine provides a detailed seven-step process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution.

Levine's model has a thirty-five-year track record. It has been developed, implemented, tested, and proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.

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Overview

Offers a revolutionary but proven seven-step process to resolve even the most intractable conflicts in a way that leaves all parties feeling satisfied.

Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form.

In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide a satisfactory resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples, new tools, new material about building trust and virtual collaboration, as well as a more global outlook.

Levine rejects the adversarial legal model: "If both sides are unhappy, you probably have a good settlement." Resolution, he shows, provides relief and completeness for both sides. No one goes away unhappy. Effective resolution stops anger and resentment cold, drastically cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls “resolutionary thinking. Levine provides a detailed seven-step process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution.

Levine's model has a thirty-five-year track record. It has been developed, implemented, tested, and proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.

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Meet the Author


Visit Author Page - Stewart Levine

                                                                                        Stewart Levine

       Stewart improves productivity while saving the enormous cost of conflict using “Agreements for Results” and “Resolutionary” conversational models. As a lawyer he realized fighting is  ineffective in resolving problems. At AT&T he learned why collaborations fail: people do not create clarity about what they want to accomplish, and how they will get there. He has worked across the organizational spectrum – Fortune 500, small, government and non-profit. His “Cycle of Resolution” is included in the “Change Handbook, 2d Edition.” His book "Getting to Resolution: Turning Conflict into Collaboration” (Berrett-Koehler 1998, 2009) was an Executive Book Club Selection; Featured by Executive Book Summaries; named one of the 30 Best Business Books of1998; and called “a marvelous book” by Dr. Stephen Covey. It has been translated into Russian, Hebrew and Portuguese. “The Book of Agreement” (Berrett-Koehler 2003) has been endorsed by many thought leaders, called “more practical” than the classic “Getting to Yes” and named one of the best books of 2003 by CEO Refresher (www.Refresher.com). Along with David Coleman he wrote “Collaborate 2.0” that was released in February 2008. He teaches communication, relationship management and conflict management skills for The American Management Association, the   University of California Berkeley Law School and Dominican University Graduate Business School.    www.ResolutionWorks.com      

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Table of Contents

Part I: The Value of Resolution

  1. Resolution: Getting Beyond Conflict, Compromise, and Settlement
  2. The Many Costs of Conflict

Part II: A Better Way of Resolving Conflict

  1. Two Brothers-A Story of Resolution
  2. A Roadmap for Resolving Conflict: The Resolution Model

Part III: New Thinking that Fosters Resolution: Ten Principles

  1. Principle I: Believing in Abundance
  2. Principle II: Using Resources Efficiently
  3. Principle III: Being Creative
  4. Principle IV: Fostering Resolution
  5. Principle V: Becoming Vulnerable
  6. Principle VI: Forming Long Term Collaborations
  7. Principle VII: Relying on Feelings and Intuition
  8. Principle VIII: Disclosing Information and Feelings
  9. Principle IX: Learning Throughout the Resolution Process
  10. Principle X: Becoming ResponseAble

Part IV: The Resolution Model in Practice: A Step-by-Step Guide

  1. Step 1: The Attitude of Resolution
  2. Step 2: Telling Your Story
  3. Step 3: Listening for a Preliminary Vision of Resolution
  4. Step 4: Getting Current and Complete
  5. Step 5: Reaching Agreement in Principle
  6. Step 6: Crafting the New Agreement
  7. Step 7: Resolution
  8. How the Resolution Model Applies the Principles
  9. Benefits and Uses of the Resolution Model

Part V: When You Need Professional Help

  1. Using the Power of the Legal System
  2. Choosing a Professional: The Resolutionary

Part VI: The Power of Resolution

  1. Practicing Resolution in Your Everyday Life

Endnotes

Selected Bibliography

Index

About the Author

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Endorsements



“A marvelous book! By contrasting the old ‘win/lose’ paradigm with the new ‘win/win’ paradigm, Levine focuses on a number one problem, namely, how we solve problems. The mind set, the skill set, and the context are beautifully interwoven in this well-illustrated analysis.”

—Stephen R. Covey, author of The 7 Habits of Highly Effective People

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