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Dr. Patti P. Phillips is president and CEO of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. A renowned expert in measurement and evaluation, she helps organizations implement the ROI Methodology in fifty countries.
Since 1997, following a thirteen-year career in the electric utility industry, Patti has embraced the ROI Methodology by committing herself to ongoing research and practice. To this end, she has implemented ROI in private and public sector organizations. She has conducted ROI impact studies on programs such as leadership development, sales,new-hire orientation, human performance improvement, K–12 educator development, and educators’ National Board Certification mentoring. She has authored or edited more than thirty books.
Patti teaches others to implement the ROI Methodology through the ROI Certification process, as a facilitator for ASTD’s ROI and Measuring and Evaluating Learning Workshops. She is also a professor of practice for the University of Southern Mississippi–Gulf Coast campus’s PhD in human capital development program. She serves as an adjunct faculty member for the UN System Staff College in Turin, Italy, where she teaches the ROI Methodology through the college’s Evaluation and Impact Assessment workshop and Measurement for Results-Based Management. She serves on numerous doctoral dissertation committees, assisting students as they develop their own research on measurement, evaluation, and ROI.
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