Berrett-Koehler Best Books
How can you facilitate the workplace in a way that helps people get more done with less?
Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-e...
In this thoroughly updated and expanded edition of the bestselling guide (over 20,000 of the 1st edition sold) to employ...
Advanced search
We ONLY ship to addresses IN the USA.
Live somewhere else? Please order from our international distributor. Click Here 
Thank you for ordering a digital copy of this title. This will be delivered via email after checkout. Please refer to our Information About E-Books page for any further questions on formats, rights and compatible devices.
Thank you for requesting an exam copy. If you would like to request additional exam copies, please click on ‘Continue Shopping.’ Please limit your requests to not more than three books at a time. If not, please go to ‘Checkout’ and fill in your information and complete your request.
Exam copy error