Mixing warm humor, shrewd irony, and penetrating insight, commentator David Graulich gently twits the pretensions of American business and exposes the humorous truth behind the serious facade of the workplace.

Politely pointing out contradictions, unmasking absurdities, and providing badly needed perspective on the awkward situations that abound in business life, the forty-one commentaries in this book offer a humorous view of office etiquette, corporate mores, and more. Treasured as classics by Marketplace listeners, Dial 9 to Get Out! includes Graulich's pointed observations on:

• the secrets of corporate apologies,
• those odd little friendships formed in the office elevator,
• the absurd ritual of the CEO visit,
• easy steps to becoming a respected guru,
• the universal nature of the employee lunchroom, and many more.

Graulich's sharp eye for the humor in everyday interactions will appeal to anyone who has ever held a job.

• Regularly featured on Public Radio's "Marketplace" with an audience of 212 stations and 2 million listeners
• A wry look at the workplace and business life

A Treasury of How-to Guidance for Project Success!
People problems can really hurt your project, causing delays, eroding quality, increasing costs, and resulting in high levels of stress for everyone on the team. Yet if you're like most project managers, you've never been taught the soft skills necessary for managing tough people issues.
Essential People Skills for Project Managers brings the key concepts of people skills into sharp focus, offering specific, practical skills that you can grasp quickly, apply immediately, and use to resolve these often difficult people issues. Derived from the widely popular original book, People Skills for Project Managers, this new version provides condensed content and a practical focus.
• Apply project leadership techniques with confidence
• Resolve conflicts and motivate team members
• Help a team recover after a critical incident
• Determine your team members' personal styles so you can work more effectively with them
You'll also learn how to apply people skills for a more successful career and life!
• Discover how to manage stress – personal and professional
• Learn proven methods for managing your own career
• Find out how to thrive in an atmosphere of change

Project Requirements: A Guide to Best Practices gives project managers tools they can assimilate and apply easily to improve project success rates, reduce development costs, reduce rework, and accelerate time to market. Based on experience and best practices, this valuable reference will help you:
• Clarify real requirements before you initiate project work
• Improve management of project requirements
• Save time and effort
• Manage to your schedule
• Improve the quality of deliverables
• Increase customer satisfaction and drive repeat business
Project Requirements: A Guide to Best Practices provides project managers with a direct, practical strategy to overcome requirements challenges and manage requirements successfully.

Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.

• A Wall Street Journal bestseller
• Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Career Book
• From the authors of Love 'Em or Lose 'Em---over 275,000 copies sold
• Shows the millions of workers who can't afford to leave their jobs in today's slow economy how to find satisfaction right where they are---the What Color Is Your Parachute? for workers who aren't changing jobs
• Features 26 practical, easy-to-implement strategies in the A-to-Z format that made Love 'Em or Lose 'Em so universally appealing

When It's Smart to Say No

Nearly every week we read about a tragedy or scandal that could have been prevented if individuals had said no to ill-advised or illegitimate orders. In this timely book, Ira Chaleff explores when and how to disobey inappropriate orders, reduce unacceptable risk, and find better ways to achieve legitimate goals.

The inspiration for the book, and its title, comes from the concept of intelligent disobedience used in guide dog training. Guide dogs must recognize and resist a command that would put their human and themselves at risk and identify safer options for achieving the goal. This is precisely what Chaleff helps humans do. Using both deeply disturbing and uplifting examples, as well as critical but largely forgotten research, he shows how to create a culture where, rather than “just following orders,” people hold themselves accountable to do the right thing, always.