“I help people understand the impression they make by the way they speak,” says Carol Fleming. “I show them what they are doing that is just fine and where they could improve, if they want to.” As simple as this may sound on the surface, the outcomes are multitudinous and...

“I help people understand the impression they make by the way they speak,” says Carol Fleming. “I show them what they are doing that is just fine and where they could improve, if they want to.” As simple as this may sound on the surface, the outcomes are multitudinous and varied. Carol’s career as a personal communication coach is centered in San Francisco, but her audio series, The Sound of Your Voice, the Serious Business of Small Talk, and her book, It’s the Way You Say It, have carried her work around the world. She regularly works with people on Skype and currently has clients in the Dominican Republic, Cyprus, and Boston: multitudinous and varied, indeed. Carol enjoys singing with the San Francisco Choral Society and has been on the Board of Directors of the Commonwealth Club of California for over twenty years. Her home is shared by two cats, Milly Piccadilly and Bill Bonney, and an aquarium full of South American cichlids. Dr. Fleming earned her PhD from Northwestern University in the Department of Communication Disorders.