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    Janelle Barlow is Chief Executive of Branded Customer Service–the Americas and President of TMI US. Her previous books include the bestselling A Complaint Is a Gift and Emotional Value.
    Emotional Value

    Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable exp...

    Smart Videoconferencing

    Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than ...

    A Complaint Is a Gift

    A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and impro...

    Janelle's training program, Performing Under Pressure, based on another of her popular books, The Stress Manager, is offered around the world. Her management training program called Unbind Your Mind: The Freedom to be Creative, teaches business people how to be more original and creative. It includes 365 skill building exercises, Mind Flexors.

    Janelle's client base includes Maximus, Satmetrix, the Isle of Capri Casinos, Hewlett-Packard, Chevron, Amoco, Exxon, Mandarin Oriental Hotel Group, Shangri-La Hotels, Unisys, Intergraph, Genentech, Avon Cosmetics, Paramount's Great America, Panalpina, Dragon Aire, Kaiser Permanente Hospitals, Grand Wailea Hotel, Network Equipment Technologies, the World Bank, Philips, Southwestern Bell, Morgan Stanley, and DHL, among others. Janelle is uniquely skilled at working with multi-cultural audiences. She speaks extensively throughout Asia, Europe, and Latin America.

    Contact Janelle for fee structure.

    A Complaint Is a Gift

    A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too,

    By Berrett-Koehler Staff , December 9, 2014
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