Expertise:
    Distinguished Groups:

    Janelle Barlow is president and owner of TMI US. She is the coauthor of Emotional Value, Smart Videoconferencing, and Branded Customer Service.
    Emotional Value

    Do you want your products and services to have emotional value to your customers?

    Smart Videoconferencing

    How can you make the videoconference equipment your friend?

    Branded Customer Service

    Can you get a competitive edge by making customer service a delightfully branded experience?

    A Complaint Is a Gift

    A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable...

    Janelle's training program, Performing Under Pressure, based on another of her popular books, The Stress Manager, is offered around the world. Her management training program called Unbind Your Mind: The Freedom to be Creative, teaches business people how to be more original and creative. It includes 365 skill building exercises, Mind Flexors.

    Janelle's client base includes Maximus, Satmetrix, the Isle of Capri Casinos, Hewlett-Packard, Chevron, Amoco, Exxon, Mandarin Oriental Hotel Group, Shangri-La Hotels, Unisys, Intergraph, Genentech, Avon Cosmetics, Paramount's Great America, Panalpina, Dragon Aire, Kaiser Permanente Hospitals, Grand Wailea Hotel, Network Equipment Technologies, the World Bank, Philips, Southwestern Bell, Morgan Stanley, and DHL, among others. Janelle is uniquely skilled at working with multi-cultural audiences. She speaks extensively throughout Asia, Europe, and Latin America.

    Contact Janelle for fee structure.

    A Complaint Is a Gift

    A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taki

    By Berrett-Koehler Staff , December 9, 2014
    Berrett-Koehler hasn't added any comment

    Janelle has not added any photos.