Janelle Barlow's Page


    Emotional Value

    Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable exp...

    Smart Videoconferencing

    Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than ...

    Branded Customer Service

    Can you get a competitive edge by making customer service a delightfully branded experience?

    A Complaint Is a Gift

    A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and impro...

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